Privacy Policy

1. Who We Are 

  • Data Controller: Tennis School International 
  • Address: Amsterdamsestraatweg 931
    3555HP
    Utrecht, NL  
  • Email: info@tennisschoolinternational.com 

If you have any questions about this Privacy Policy or our data practices, please contact us at the email address above.  

2. Personal Data We Collect 

We may collect the following types of personal information from or about you: 

  1. Contact Information: Name, email address, postal address, phone number (when you fill out forms, register for lessons, subscribe to newsletters, or contact us). 
  1. Payment Information: Billing address, payment card details, or other payment information (for purchases, event registrations, and related transactions). 
  1. Account Information: Username, password, and other details you provide if you create an account on our Website. 
  1. Usage Data: Information about how you navigate and use our Website, including IP address, browser type, operating system, pages visited, links clicked, and other browsing activity. 
  1. Communication Preferences: Information about your preferences regarding marketing communications and how you choose to receive such communications. 
  1. Any Other Information: Any other personal data you choose to provide through our Website or via direct communication (e.g., email, social media messages). 

3. How We Collect Personal Data 

  1. Directly From You: 
  1. When you fill out forms on our Website 
  1. When you book lessons or purchase services 
  1. When you sign up to receive newsletters or other marketing communications 
  1. When you contact us directly via email or phone 
  1. Automatically: 
  1. Through cookies or similar technologies that track your usage of our Website (see Section 8: Cookies and Tracking Technologies) 
  1. Through server logs that capture your IP address and browser details 
  1. From Third Parties: 
  1. If you interact with us through social media platforms (e.g., Facebook, Instagram), they may share certain information with us under their own privacy settings. 

4. Legal Basis for Processing (GDPR) 

Under the GDPR, we must have a valid legal basis to process your personal data. Depending on the context, we may rely on one or more of the following: 

  1. Consent: We may process your data if you have given us explicit permission—e.g., subscribing to our email newsletters. 
  1. Contractual Necessity: We may process your data to perform a contract with you—e.g., when you register for tennis lessons or purchase other services. 
  1. Legitimate Interests: We may process your data where it is necessary for our legitimate business interests (e.g., improving our services, detecting fraud), unless your rights override those interests. 
  1. Legal Obligation: We may process your data if we are legally required to do so—e.g., for tax or accounting purposes. 

5. How We Use Your Personal Data 

We may use your personal information to: 

  1. Provide Our Services: Process bookings, registrations, and any other transactions. 
  1. Communicate With You: Respond to your inquiries, send confirmations and important updates, or notify you of any changes to our services. 
  1. Send Marketing Communications: With your consent, send you newsletters, special offers, or promotional materials about our tennis programs and events. 
  1. Improve Our Website: Analyze user behavior to enhance the content, layout, and functionality of our Website. 
  1. Ensure Security: Protect our systems and data, including fraud prevention and detection. 
  1. Comply With Legal Obligations: Fulfill any applicable laws, regulations, or legal processes. 

6. Data Retention 

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specifically: 

  • Account & Transaction Data: Retained for the duration of your account or as needed for tax and legal compliance. 
  • Marketing Data: Retained until you unsubscribe or otherwise request deletion. 
  • Usage Data: Typically retained for a shorter period, unless used to strengthen security or improve the Website functionality, or we are legally obligated to retain it for a longer period. 

7. Your GDPR Rights 

Under the GDPR, you have certain rights regarding your personal data: 

  1. Right to Access: Request information about whether we process your personal data and to obtain a copy of the data we hold about you. 
  1. Right to Rectification: Request correction of any inaccurate or incomplete data. 
  1. Right to Erasure: Ask us to delete your personal data when no longer necessary for the purposes for which it was collected or if you withdraw consent. 
  1. Right to Restrict Processing: In certain circumstances, you can request that we limit how we process your data. 
  1. Right to Data Portability: Obtain a copy of your personal data in a structured, commonly used, and machine-readable format. 
  1. Right to Object: Object to our processing of your data for direct marketing or if the processing is based on legitimate interests. 
  1. Right to Withdraw Consent: If we rely on your consent, you have the right to withdraw it at any time. 

To exercise these rights, please contact us at info@tennisschoolinternational.com. We may need to verify your identity before carrying out your request. 

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority. [If located in the EU, include contact details or link to the relevant authority.] 

8. Cookies and Tracking Technologies 

Our Website uses cookies and similar technologies to provide essential site functionality, improve user experience, and analyze website performance. 

  1. Types of Cookies We Use 
  1. Essential Cookies: Necessary for the operation of the Website (e.g., maintaining sessions, processing payments). 
  1. Analytics Cookies: Collect information about how users interact with the Website (e.g., pages visited, time spent) to help us improve our content and user experience. 
  1. Marketing Cookies: Track user behavior to help us deliver more relevant ads or marketing communications. 
  1. Cookie Consent Banner 
  1. We display a cookie banner to obtain your consent for using non-essential cookies. You can accept or reject cookies via the banner or by adjusting your browser settings. 
  1. Managing Cookies 
  1. You can manage or delete cookies in your browser settings. For more detailed instructions, see [link to your Cookie Policy or instructions on your site]. 

9. How We Share Your Personal Data 

  1. Service Providers (Data Processors) 
  1. We may share data with trusted third parties who perform functions on our behalf (e.g., payment processors, email marketing providers, hosting services). 
  1. These providers are bound by contractual obligations to keep personal data confidential and secure, and to use it only for the purposes we specify. 
  1. Legal Requirements 
  1. We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). 
  1. Business Transfers 
  1. In the event of a merger, acquisition, restructuring, or bankruptcy, user information may be transferred or disclosed as part of that process, subject to confidentiality and other protections. 

10. International Data Transfers 

If we transfer your personal data outside the European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as: 

  • Adequacy Decisions by the European Commission, confirming that the third country ensures an adequate level of data protection. 
  • Standard Contractual Clauses approved by the European Commission. 
  • Other legally recognized transfer mechanisms. 

11. Data Security 

We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures may include: 

  • Secure servers 
  • Encrypted data transfers (e.g., HTTPS) 
  • Access restrictions and authentication controls 
  • Regular security audits and testing 

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. 

12. Children’s Privacy 

Our tennis lessons are designed for both adults and children; however, we only collect and process the personal data of minors with the consent of a parent or legal guardian. When you enroll your child in our lessons, you affirm that you are the parent/guardian and that you agree to provide only the personal data necessary for scheduling, registration, and safety purposes. 

If we discover that a child’s personal data has been provided without the appropriate consent, we will promptly delete or anonymize such data. Parents or guardians can contact us at any time to review, update, or request deletion of their child’s personal data. 

13. Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed of any updates. 

14. Contact Us 

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at: 

Tennis School International 

Amsterdamsestraatweg 931  
3555HP Utrecht, NL 

+31 6289 68 880 

Info@tennisschoolinternational.com